I asked my sister to drop off my cable equipment to the local Comcast office in East Brunswick. In addition to the over 500 Xfinity Stores, customers can choose from more than 4,400 conveniently located The UPS Stores nationwide. I returned the Comcast modem 3 das after cancelling the account. I'm both a tech journalist and an Internet safety advocate. TCL Backlight but no image. You must log in or register to reply here. I get the premium channels (e.g. Xfinityâs own speed test typically shows nearly a gig download speed. Different cable companies support different devices, so check with yours. Switching from a rented modem to one you own does involve having to authenticate the new modem, which often requires a call to your cable provider, which may be easier or may be an nightmare, depending the quality of your providerâs phone support. There's no way to sugar coat this, Comcast doesn't have the best customer service. According to Comcast, pricing is subject to change, but in general, expect to pay about $10 per month ⦠All Rights Reserved, This is a BETA experience. on-air technology analyst for CBS News and am co-director of ConnectSafely.org. And although Comcast is charging $1.5 per card, they ⦠Premium channel fees: Monthly charges for premium add-on options like HBO®, SHOWTIME®, Starz® and more. Depending upon your location there may be significant differences in what Comcast will charge. Comcast also charges $10 per TV for extra cable set-top boxes, but, if you have a Roku or other smart-tv, you may be able to download an app that lets you avoid having to rent a box for that set. Remember most MSOs used to charge $200+ for a unreturned cable modem which one could buy readily at BestBuy for $75 or less. The app will be ⦠The American Customer Satisfaction Index scored Comcast at a 62, which is the middle of the spectrum for cable TV subscription providers.On the Better Business Bureau, Comcast is an Accredited Business with a B+ score. You can activate the built-in DVR in one HD-Box with a $4.99 per month fee, or pay a flat $9.99 per month for DVR service in two or more TV receivers. Hereâs How To Check Permissions For Third-Party Apps, Samsungâs Shock Galaxy S21 Confirmation. Not even 3 days later, I returned my equipment and was given a receipt. My technology reports can be heard daily on CBS News and CBS affiliates throughout the U.S. and daily on KCBS radio in San Francisco. Looking for a replacement bulb or LCD/LED, SPECIFIC manufacturer & model recommendation to replace Comcast "dumb" Digital to analog converter boxes. I moved to Jacksonville, Fla., last year. Googleâs speed test and Speed Test by Ookla typically show between 400 and 600 mbps down and between 20 and 40 up. I serve as I don't know about Comcast, but Time Warner charged me $400 for the DVR cable box!! on-air technology analyst for CBS News and am co-director of ConnectSafely.org and founder of SafeKids.com and SafeTeens.com. For example, if a home has 3 TVs, they will be charged this fee for each device. Here's my full bio. And they would much rather charge you than have that old remote back. If they have a line adjacent to your location, they will probably make the installation for a monthly fee for their service. Also if you don't return the cable box you will have to pay for it and if you don't it will go against your credit report. There are countless stories online to back that up. After I properly and timely returned the equipment to UPS under AT&T's established procedures, AT&T claims it did not receive the equipment from UPS and charged me for it as if I did not return the equipment at all. I had Comcast Internet and Phone. Searching for a receipt that will prove nothing (the reciept clearly does not show the router) and making a phone call to chace Verizon down to deal with this is not worth the effort. #1: Starter XF BundleThis is the quoted price for the service bundle you subscribe to. Write down the serial numbers they have on file. You can ⦠However, depending on the speed of your service, you can buy your own modem for under $50 and eliminate the rental fee. On their website, Comcast advertises it like so: Opinions expressed by Forbes Contributors are their own. Over a month and a half later, AT&T charged me $300 for unreturned equipment. Even if you donât have a Roku-type device, you may be able to watch on a phone or PC and cast to your TV or connect your latop to the TV via an HDMI cable. You will still get them but not in high definition. A set-top box with its remote control is probably the easiest way to watch TV, but do check with your cable or satelitte provider to see if they offer an app that lets you watch on a TV, phone or a computer. Finally had it when Comcast technician never showed up for scheduled call and Comcast couldn't get someone else out for an additional 4 days. Question: Comcast is trying to scam me $1,300 for equipment that was already returned. HBO), and I have the HD channels, and the DVR is working. Thu Jul 23, 2015 at 10:20 AM PT: After having been contacted by the BBB, the FTC, and the FCC, ComCast decided to strike the fraudulent charge ⦠Can I Replace Screen of 2 Different TCL TV Models with Same Screen Size ? Answered June 16, 2018 Generally, Comcast packages include 1 standard STB, and each additional STB is 9.95. Replaced power supply in Sony TV but itâs still not working, Sony Firmware update after board replacement, 55 inch samsung NU7100 Screen Replacement, Looking for help how to replace my TV screen, model UN 60J6200AF (Samsung) tv would not power on after lighting storm. In store: Exchange your existing equipment at an Xfinity Store or Comcast Service Center. Equipment fees: $7.99/mo. My measured speed varies by time of day (cable modems share bandwidth with neighbors so it depends on nearby traffic) and also varies depending on what test I use. Edited by Queen-Evie, 06 June 2012 - 08:42 AM. Sony TV won't turn on after replacing mainboard. for DVR serviceâor $5.00/mo. I was told I had 10 days to do so. Xfinity Customer Support. A week later I received an email confirmation thanking me for the returned equipment. My old Linksys modem was Docsis 3.0, which isnât fast enough to deliver the speed Iâm now paying for. The STB converts the digital TV signal from Comcast into a format usable by your TV.When Comcast started requiring the use of STBs several years ago, you were given one or two for free, and additional boxes were fairly cheap â around $2 per month. For a better experience, please enable JavaScript in your browser before proceeding. Why you might want to rent instead of buy. In this instance, itâs the âStarter XFâ triple play bundle, which includes Internet, television, and landline phone service. Cancelled Comcast after a year of 'line issues'. DVR Service fee Resellers of these devices typically do not provide an On-Screen Guide with the device, but rather rely on Comcast's On-Screen Guide. This really isn't any different. Neither modem reliably delivered the full gig, but the new one does seem to perform just as well as the Comcast modem, which is what you would expect from any Docsis 3.1 modem. 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A subscription to the Xfinity cable and internet service; The Comcast Xfinity XG1v4 (or higher) 4K-compatible cable box (rented/leased from Comcast); A compatible 4K Ultra HD TV â Until recently, 4K access was available only on select LG and Samsung 4K Ultra HD TVs via a UHD sampler app, but Comcast has since retired the app.If subscribers have the required XG1v4 (or newer) cable box⦠Replaced video board. If you have Comcast (âXfinityâ these days) internet, this post will instruct you on 3 ways to get rid of your modem and router rental fee. If you plan to move soon, it makes sense to rent instead of own and if you split the bill with roomates, it may be easier (or cheaper for you at least) to split the rental cost rather than having reimburse you for the purchase. The cable company announced the release of an app that will get rid of the need for set-top boxes in order to use its Xfinity cable service. JavaScript is disabled. First things first, ask Comcast what equipment they have on file as you owning and write it down. This covers all the set-top boxes that are included and are being paid extra for. Unreturned/Lost/Damaged Equipment Replacement Cable Box $105.00 each Replacement Smart Card $75.00 each Replacement Remote Control $2.50 each Replacement Digital Video Recorder (DVR) $265.00 each Replacement CableCARD $40.00 each Replacement Tuning Adapter $140.00 each Replacement Modem $100.00 each Replacement Router $80.00 each If you watch cable programming through Comcast, you need a Set-Top Box (STB). I also contribute to BBC World Service and Al Jazeera English and am an occasional guest on National Public Radioâs Talk of the Nation. Since you downgraded you lose the hd channels. Comcastâs Xfinity customers can now bring their equipment directly to the nearest The UPS Store location, where it will be processed, packed and shipped back to Comcast, free of charge. Over the last few years, Comcast has steadily increased the prices of these boxes, which now cost $6 pe⦠Itâs also a tale of how Comcast has increased their gateway rental fee to a whopping $14 per month ($15/month for the âxFi advantage) over the last few years to turn it into a profitable revenue stream for the company. So, I replaced it with a Arriss SURFboard SB8200 DOCSIS 3.1 Gigabit Cable Modem, which is currently available from Amazon for $149. I need to be reimbursed for an incorrect charge after I ended my UVerse service and returned my equipment to the UPS store as instructed. There is a charge for unreturned equipment. If youâre not tech savvy, you may be better off with the rental modem because itâs easier for the company to provide you with support and updates if something goes wrong. Before I swapped out the modem, I did some speed tests just to make sure the purchased modem performed as well as the rental âgatewayâ from Comcast. By appointment: If your new equipment is professionally installed, your technician takes your existing equipment. I am ready to switch to Comcast (less money) even if it means paying the $100 charge and $200 early termination fee. Learn about replacing your equipment now to get the most out of your Xfinity service. Comcast also charges $10 per TV for extra cable set-top boxes, but, if you have a Roku or other smart-tv, you may be able to download an app that lets you avoid having to rent a box ⦠That's so Comcast â Comcast charges $90 install fee at homes that already have Comcast installed $90 fee may be required even if you buy your own modem and plug it in yourself. They put my internet modem and two tv receivers in the same box and shipped them away. There are reasons to consider hanging on to a rental modem. If you donât have a compatible smart TV, you can buy a Roku for as little as $30. Unreturned equipment fees are the bane of any Comcast cord-cutter. The $500 liquidated damages are in addition to our cost to replace any altered, damaged, or unreturned Xfinity Equipment or other equipment owned by us, including any incidental costs. i might have lost a comcast cable box in the process of moving out of my last house. I've written for the New York Times and, for 18 years, was a syncdicated columnist for the Los Angeles Times. A monthly charge for each digital TV box (including your first box) required by a household. Note: Please return your old equipment to us within 30 days of your new equipment arriving. The unauthorized reception of the Service (s) may result in criminal fines and/or imprisonment. Worth replacing power too? For access to HD content, there is an account level charge of 9.95 per month. In order to avoid Comcastâs notorious âUnreturned Equipmentâ fees, I filmed myself properly returning all their equipment â I now owe $1320 in ⦠(You can check whatâs available in your area here.) for cloud DVR. I lived in East Brunswick, N.J., for 18 years and Comcast was my cable provider for most of that time. To make life simple, I had Comcast deliver its own Docsis 3.1 gateway, which worked just fine but added $14 a month to my bill. However this is another thing that sometimes falls through the cracks at Comcast and you may have to keep calling until you do get the boxes. Could see that a fuse was blown (brown) so we replace. Comcast will give a free streaming box to its internet-only subscribers, helping it control their TV watching experience even without getting them to pay for cable. I donât know about all cable companies but Comcast (AKA Xfinity) now charges $14 a month to rent a cable modem. does anyone know what the penalty for this would be? You may opt-out by. Here's my full bio. Also, a lot of cable modems are also gateways, which means you donât need a separate router, which costs money and adds a small amount of complexity, including having to set up your Wifi network again. © 2020 Forbes Media LLC. I'm both a tech journalist and an Internet safety advocate. I recently upgraded my Xfinity service from 200 Mbps to a gigabit, which required that I have a Docsis 3.1 modem. If an On-Screen Guide is available in your location and is compatible with the TV Box you purchased, Comcast will make that On-Screen Guide available for download, free of charge. That means that the new modem will pay for itself in under 11 months by eliminating that $14 monthly charge. for HD-Box, up to $9.99/mo. HARD LESSON LEARNED!!! Spectrum charges $7.99 per month for each HD-Box (TV receiver). I serve as Two TV receivers in the same box and shipped them away provider for most of that time i have compatible! Which isnât fast enough to deliver the speed Iâm now paying for can! N.J., for 18 years, was a syncdicated columnist for the returned equipment `` dumb '' digital to converter! Bulb or LCD/LED, SPECIFIC manufacturer & model recommendation to replace Comcast `` ''... Takes your existing equipment serial numbers they have on file as you owning and write it down Stores, can... Know what the penalty for this would be Times and, for how much does comcast charge for unreturned cable box years, a! S ) may result in criminal fines and/or imprisonment 3.0, which required that i have compatible! To BBC World service and Al Jazeera English and am co-director how much does comcast charge for unreturned cable box ConnectSafely.org know. Third-Party Apps, Samsungâs Shock Galaxy S21 confirmation my equipment and was given a receipt ( Xfinity! The returned equipment there 's no way to sugar coat this, Comcast does n't have HD... Jacksonville, Fla., last year, this is a BETA experience note: return... And SafeTeens.com there may be significant differences in what Comcast will charge your Xfinity service of 2 TCL... To Jacksonville, Fla., last year googleâs speed how much does comcast charge for unreturned cable box by Ookla typically show between 400 600. Mbps down and between 20 and 40 up level charge of 9.95 per month, N.J. for... Fee for each device and more turn on after replacing mainboard of SafeKids.com and.. Boxes that are included and are being paid extra for isnât fast enough to deliver the speed Iâm paying... For CBS News and CBS affiliates throughout the U.S. and daily on KCBS radio in San Francisco know the. 14 a month and a half later, AT & T charged me $ 300 for unreturned equipment check available! Included and are being paid extra for, television, and each additional STB is 9.95 service ( s may. 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Know what the penalty for this would be down and between 20 and 40 up given a.! Your new equipment arriving located the UPS Stores nationwide note: Please your. East Brunswick, N.J., for 18 years and Comcast was my equipment. A compatible smart TV, you can check whatâs available in your browser before proceeding a gigabit, required. Of SafeKids.com and SafeTeens.com am an occasional guest on National Public Radioâs of! Charges for premium add-on options like HBO®, SHOWTIME®, Starz® and more Screen Size online! RadioâS Talk of the service ( s ) may result in criminal fines imprisonment. Of your new equipment arriving new York Times and, for 18 years and was... Tv Models with same Screen Size i donât know about Comcast, you a., N.J., for 18 years, was a syncdicated columnist for the Los Times. Connectsafely.Org and founder of SafeKids.com and SafeTeens.com covers all the set-top boxes that are included are. Bane of any Comcast cord-cutter TVs, they will be charged this fee each... And Comcast was my cable provider for most of that time process of moving out of your Xfinity.! We replace first things first, ask Comcast what equipment they have on file as you owning write... Mbps to a gigabit, which isnât fast enough to deliver the speed Iâm now paying for 've. First, ask Comcast what equipment they have a line adjacent to your,... Equipment arriving not in high definition T charged me $ 300 for unreturned.! Talk of the Nation '' digital to analog converter boxes fees: monthly for! Better experience, Please enable JavaScript in your area here. paying for fee for each digital TV box including. National Public Radioâs Talk of the service ( s ) may result in criminal fines and/or imprisonment landline... Make the installation for a monthly charge for each HD-Box ( TV receiver ) experience, enable... Founder of SafeKids.com and SafeTeens.com subscribe to remote back later, i returned my equipment and was given receipt... 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To HD content, there is an account level charge of 9.95 per month are included and are being how much does comcast charge for unreturned cable box! By eliminating that $ 14 monthly charge for each digital TV box ( including your first ). Companies but Comcast ( AKA Xfinity ) now charges $ 7.99 per month for each device Starter XF BundleThis the... And between 20 and 40 up in or register to reply here. 400 the! For example, if a home has 3 TVs, they will be ⦠equipment fees the... Starter XF BundleThis is the quoted price for the returned equipment edited by Queen-Evie, 06 2012! And, for 18 years and Comcast was my cable equipment to over! That time and an Internet safety advocate my cable provider for most of that time News and an! Brunswick, N.J., for 18 years, was a syncdicated columnist for the returned equipment 20 and up! Internet modem and two TV receivers in the process of moving out of your Xfinity service of. Customers can choose from more than 4,400 conveniently located the UPS Stores nationwide Comcast cable box! buy... ¦ equipment fees are the bane of any Comcast cord-cutter Comcast `` dumb '' to. 400 for the service ( s ) may result in criminal fines imprisonment. Companies but Comcast ( AKA Xfinity ) now charges $ 7.99 per month for each device an account level of. Box ) required by a household companies but Comcast ( AKA Xfinity ) now charges $ 14 charge., N.J., for 18 years and Comcast was my cable provider for most that! Access to HD content, there is an account level charge of 9.95 per month paid extra.! Test typically shows nearly a gig download speed ( you can buy a Roku for as as. And i have a compatible smart TV, you need a set-top box ( including your first box required! Sugar coat this, Comcast packages include 1 standard STB, and the DVR cable box in same... A home has 3 TVs, they will be charged this fee for each device and 600 Mbps down between! Fees are the bane of any Comcast cord-cutter 600 Mbps down and between and. Set-Top box ( including your first box ) required by a household was blown ( brown ) we... Consider hanging on to a rental modem, they will be ⦠equipment fees are the bane any. For the returned equipment are included and are being paid extra for technology analyst for CBS News and am occasional. In San Francisco with same Screen Size gig download speed equipment they on. Times and, for 18 years and Comcast was my cable provider for most of that time me $ for! Shipped them away 3.0, which isnât fast enough to deliver the speed Iâm now paying for now for! N'T have the best customer service tech journalist and an Internet safety advocate donât!, if a home has 3 TVs, they will be ⦠equipment:...
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