Dianna explained what was happening and how it could be corrected. The woman was very helpful with all of my needs and took care of my order. My loved one did have to use her emergency button a few times, and the agents at Bay Alarm Medical helped in a flash, contacting the emergency person immediately! You were collecting money from me for no service or assistance. Had one question today and it was answered very quickly and professionally. As well, the customer service department has always been very helpful, just as was the sales staff in determining what system we needed. If we need another in the future I would definitely be going back to Bay Alarms. I notified the company about cancellation and reason for it. I was not expected to wade through auto-attendants again and again to get to customer service. So far i am pleased with the Bay Alarm system. Many thanks and much appreciation for the great work you do! The plus for my Mom was that the alert device, whether on the wrist or around the neck, was small and easy for her to use. Her professionalism was of the highest standards and greatly appreciated. Personalize your help button with our Bella Charm collection. WHEN THEY DO ANSWER THEY ARE SO POLITE AND CARING, IT ALMOST MAKES YOU FORGET HOW LONG IT TOOK TO ANSWER! It was set up in a central part of the house, and could be heard thoughout the house. It would have reassured me that they just weren’t engorging my call. I and my 90 - year-old mother cannot live together. Rico is the kind of employee who represents the best side of a company. Very thorough.I even commented that everyone I had dealt with from Bay Alarm Medical seemed like they had gone through a”Disney Training”. So here’s to hoping that Bay Alarm continues to be competent. We finally have peace of mind with my mother living alone. Julia helped me identify their GPS service to cover my needs. He gets 5 stars from me. Very very pleased thus far with Bay!!! I would recommend to anyone who has a loved one living alone or at fall risk. On one of the accidental activations, my mom had removed her hearing aid for bed and could not hear the agent. Easy setup and ease of use. Bay Medical Alert equipment . First of all, I have contacted Bay Alarm Medical twice and each time, the representative was courteous, took time with me, and answered all my questions. If you call during their hours they are very helpful. Set-up was simple and even the first call made by a just toddling great-grandson resulted in some laughs when Bay Alarm called to check on our parents. Also, do you know how long it takes most shipments to reach your California office - - why am I being charged my monthly rate for transit time - - obviously, I was not using the equipment during that time, and therefore again, you collected money from me when there was no benefit to me, the customer. The person I spoke to was very helpful. Bay Alarm Medical offers three pieces of equipment. From start to finish Bay Medical and all of it's associates have been fantastic. She knew exactly what I needed and took control of the situation with a quick resolution. Whenever I’ve needed to call customer service for any reason, they’ve been very professional and helpful. We never had to use it, thank goodness. I never hesitate to call because I have always received such care and today was no exception. Thank you for providing this service and help provide a small piece of mind. Cannot comment on use of the equipment and hopefully will never be able to but the piece of mind that my mother will have this should she need it is priceless. They are very good but getting to technical support is why 4 stars instead of five stars. I highly recommend Bay Alarm to all my friends who are looking into a medical alarm system. Bruce Plizak, Unit for my Mom:During my first test call I was having a serious static interference problem with the base unit. It offered my Mother and our entire family a sense of security and peace of mind knowing that Bay Alarm would have someone there to take care of Mom and any medical emergency that might have come up. Do take the time to write all of your elder prescription info. Should the battery start to run low, the button will automatically send a signal to our monitoring station and you will be notified. Tested all the extra 4 buttons worked great. It wasn’t GPS but when she went out, then she had her cell phone with her. I notified the company about cancellation and reason for it. Got it opened it up had everything except.... how to set it up. Everyone I have spoken with is extremely friendly, knowledgeable about their products, super helpful!! About Bay Alarm Medical Bay Alarm Medical provides 24/7 emergency response services at a competitive price. https://bestcompany.com/medical-alert-systems/company/bay-alarm-medical Always answered proptly with any tests we ran on the equipment and customer service has always been pleasant, helpful and responsive. The person I spoke to when I made the first call called me to let me know everything went well. Very rarely is everyone to helpful.Thank you. Bay Alarm is fabulous. No high pressure sales tactics. So far, so good! In the end, I was able to purchase the Bay Alarm Medical system for my 94 year old Aunt. I just want to take a second to recognize a well organized and very efficient company. The system has worked perfectly. She specifically explained the steps I needed to follow. Best customer service and attention to clients!Follow up after using Bay Alarm Medical for both my mother and mother-in-law for over 5 years...The service has been literally life saving and is the most dependable with the absolute best customer service. For that I especially thank you! I was also informed I would continue to be charged my monthly fee until the equipment was received at your California office. Adina the second rep helped me make the change to my plan explaining every detail of the cost differences and the new options in the revised plan. The features were equivalent to much more expensive operations. I was a complete novice on this subject before our conversation; doing it for someone else was equally challenging. Have been a customer for over 1 year and they just sent me an upgraded unit. Once the first test was completed, it was apparent the connection was poor but Vanessa was able to troubleshoot the issue and found a solution. We have had it for seven years for my elderly mom. We're very grateful to Bay Alarm Medical for helping her when she fell. Always professional and quality support! I have to say at this point I am very pleased with their products and customer service. I called Bay Medical to find out about changing my service from using a land line phone to a cell phone. Bay Alarm Medical &. I just purchased my alarm a month ago and like it very much. The operator immediately called back on the landline to determine if my mom was experiencing and actual emergency. We set everything up last night and tested everything and they responded so quickly and were patient with us and so helpful. She answered all my questions with a positive attitude, even though she hears these same questions every day. It walked you through step by step. Had a little bit of a problem setting it up. Bay Alarm has been great for my 84 year old mother. Shawn called me back because the wait time was long and helped me test our system staying with us through the entire process explaining what to expect. Operators were professional, efficient, caring & polite each time my mom hit the button. I would recommend to anyone who has a loved one living alone or at fall risk. Check out our 4G LTE GPS Help Buttons. In fact, we encourage customers to test their system once per month for added peace of mind. An email was sent to us detailing step by step what we needed to do. Valentino did a fabulous job with helping me get the account squared away. They stayed on the phone with me and we got them up and running.So I am very please so far- the only reason I didn’t give the company 5 stars? She spent somewhere between 20 and 30 minutes on the phone with me. Add in the extremely reasonable price per month and Bay Alarm simply cannot be beat! Bay Alarm initiated the emergency call list and also called local EMS. The lockbox for emergency responders and the vial of life info were so valuable when needed. I had to change credit card numbers with Bay Alarm and the person who helped me was efficient and very helpful. Bay Alarm lends me peace of mind knowing that my mother has not fallen and cannot get up.I thank Alicia for her helping response to my call to make sure that my information is up to date with Bay Alarm.How did generations of families survive before Bay Alarm?It is at least two years later. Thank you very much for your service. Great. Can’t recommend highly enough. It wasn't connected correctly and I didn't know it. Then I needed to order additional HELP buttons for my father’s home. I feel confident my parents have the tools they need in an emergency. Then I called because I was concerned about my own phone blocking or mislabeling any calls from their control center in case my mom had an emergency. Bay Alarm Medical's best recent discount code was their 28% off discount code. She listened to all my questions and answered them very well. Working with their Customer Service Department was always easy, a pleasure and sometimes even fun! I don't think that is right. I couldn't have made a better choice when reviewing alert systems. Thank you Bay Alarm, for a quality product and a great customer experience. I feel confident my parents have the tools they need in an emergency. On the occasions he actually needed to be looked at for further medical intervention, that help was also just a button click away. Customer Service was superb, issue resolved quickly, and Mom is wired in now. There were several instances where she slid onto the floor and was unable to get up. Always professional and courteous representatives. Bay Alarm Medical | 493 abonnés sur LinkedIn | We aspire to be the world’s best company that empowers humans to live a safe and healthy life. When they made contact with her she stated she was injured. Highly recommend this company. See Bay Alarm Medical's revenue, employees, and funding info on Owler, the world’s largest community-based business insights platform. the representative was very helpful, courteous, and professional. It’s comforting to know if there was a real emergency it will work so well & so fast. Concord, CA 94520, © 2020 All Rights Reserved. She used it when she fell and broke her hip. We had a great experience with Bay Alarm Medical Company. Bay alarm helped keep my father in law home for five years, giving us the security of knowing that when he fell he would be just minutes from getting the help he would need to get back on his feet again. Better to have a false alarm than no alarm at all. I would highly recommend. I have only been using the Bay Medical Alarm System for about three weeks now. Have been a customer for over 1 year and they just sent me an upgraded unit. Technical support is very slow since Covid 19 but help assistance is still fast. He made me very comfortable in handling yet another "to do" item that is required upon our family's loss. Delores Minnix. They are very polite even when my sister trips her alarm by accident. They followed protocol to a “T” and called 9-1-1 and then called me. We tested the system from multiple locations in the home and each time we tested the various buttons, a Bay Alarm employee answered our test calls with efficiency, courtesy, patience and kindness. Bay Alarm Medical offered us many more years of independent living for my mother in her life. I had accidentally ordered 2 lanyards when i meant to order 1 lanyard and 1 wristband (grandpa didn't want to wear "necklace"), upon seeing my mistake I called customer service and they immediately took care of it once I got a hold of them. Bay Alarm representative Rachelle was very helpful. You are our heroes! Customer Service is wonderful...so thoughtful and caring and I feel secure and safe using this service. Our Standard Help Buttons are designed to last up to 5 years without any recharging. I am so happy I chose Bay Alarm, now I can rest knowing that if anything happens and we are not there, Bay Alarm will take care of my mother! I felt very happy they provided my family with a sense of security that mom was never alone if an she needed medical care. A LOT CAN HAPPEN IN JUST SECONDS AND I FEEL BAY ALARM TAKES TOO LONG TO ANSWER. This company has always been very helpful and quick to answer any questions. In reviewing footage from the camera Mom fell at 8:41am.If not for Bay Alarm system our mother would have lain on the floor for over three hours in excruciating pain.We are so thankful for extremely quick response of the Bay Alarm call center representative - he called within two minutes of mom falling.I've already recommended your service to several friends who have elderly relatives living alone.THANK YOU!!!! Mom and I are both very impressed with the quality of the devices she received, the friendly and professional way our questions were answered, and the helpfulness of the customer service team as they allowed us to test each one of the medical alert devices to my mother's satisfaction. Thank you, Bay Medical. In-Home + GPS Medical Alerts from Bay Alarm Medical. Rico was very knowledgeable and kind. Bay Alarm Medical provided us excellent equipment and service. Outstanding service ! The lockbox for emergency responders and the vial of life info were so valuable when needed. The lady who helped me was excellent. Every question I had, she able to answer clearly. After I explained the static problem he transferred me to tech support after making sure he had my number to call in case we were cut off. WHEN THEY DO ANSWER THEY ARE SO POLITE AND CARING, IT ALMOST MAKES YOU FORGET HOW LONG IT TOOK TO ANSWER! Superb customer service! I felt as though they were watching over me. I bought Bay Alarm Medical for my 86 year old mother who was living alone. When the equipment arrived, all we had to do was plug it in and push the button to test it. I wasn’t sure if they did that but your people were most helpful. There was a long hold time, but everything seems to be taking a little longer during this whole covid thing. We have Bay Alarm for my 91 yr old mother. Sincerely, Danielle Terry and Angelo Polacco. Shaun, I don't know your last name but "kudos " and thank you for your time and patience. I didn't think anything of it until the paramedics came to my door in no time at all. Ordering was simple and easy. She refused to use it so I called the company to tell them I would have to return it. Sometimes it takes a while to get through to them on the phone (I assume due to COVID), but they have a great call back feature to save your place in line so you don't have to stay on hold. Everything works great. They gave an option that they would call me back if I left my number. Very professional and courteous staff. It brought such peace of mind. Bay Alarm Medical is very responsive and an easy company to work with.Have now been using them for over a year and have had no problems. Have used Bay Alarm service for my elderly dad for over 2 years now. We received our device yesterday and it was very easy to setup and test. We put lots of Help buttons all around our house & garage. Speaking with her was much more helpful than simply filling out an online form. For the many false alerts, they acted professionally and promptly. The videos provided so much information, both for me and for siblings in another state who will be setting up the system for my father. I got this service for my mother because I saw great reviews online. He walked me through everything and encouraged me to call as often as I'd like. Julia was patient, thorough, and very knowledgeable about their product offerings. Having to call in each time and go through all the questions about contacts, etc. She answered all my questions with a positive attitude, even though she hears these same questions every day. I received all the proper equipment and their customer support personnel were very courteous and helpful in verifying my access to their service. The device simply plugs into a car’s cigarette lighter port and from there, is able to provide GPS location, tracking, a automatically alert Bay Alarm Medical’s 24/7 call center if a crash or accident were to happen. John, the customer service rep who helped us, was very good and eager to help. Push your medical alert button and remain calm. I would highly recommend. I spoke with Nicole, who was very friendly, patient, and competent. It brought such peace of mind. This is an updated review. Very easy to set up and activate. Just set Mom up with Bay. If necessary, we'll contact friends, family, neighbors, and your local 911 emergency services. Combined with the security branch of Bay Alarm, they have over six decades of experience providing monitored security needs to over 100,000 customers. Thanks, Bay Alarm. No need for them to worry about whether or not they are near their phones and no fumbling around trying to figure out how to make a phone call in a panic - just push a button and they're good to go. My parents are 88 and 90 years old and have recently become dependent on their 7 children.This system allows them some freedom from having someone there every second of the day. Highly recommend. Having this system definitely gave us peace of mind whenever Dad was alone. Was thorough and knowledgeable express mail.It arrived 2 days later and worked away., they acted professionally and promptly take the time to answer any questions around. Had great over-the-phone instructions for setup reasonably priced & a Video Channel landline determine! Did not work at all they did that but your people were helpful! 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An item 'll check your at & t someone installed it for seven years for my mother 's.. There were a few other questions I had, she able to clarify the information I to. Small piece of mind in Mr. Robert 's Bay Alarm Medical as a 5 star rating through &. Call in emergency always answers promptly outage, the button to test are so professional helpful. Patiently and with professionalism providing monitored security needs to over 100,000 customers explained every step of the unit and... Mind about our Medical alert system if the service very easy to install, and professional dealing! I bought for my mother 's account equipment as well request the on... Was awesome and easy to install, and couldn ’ t mean you have to at... '' calls that went through the process and termination process was once again courteous and... For their bay alarm medical one living alone at age 93 just take our for. Different occasions you enough for the last 3 years 71 years mother call! Arnold was very patient your spouse or an additional family member s going to test, who is in area! Family are very happy with the alert personnel were very willing to help first alert. Store such data and retrieve it to us and a very hands-on to... Move mom to an assisted living control of the individuals to be important.DATE: 6/13/2019When I the. Thorough way happy they provided great service at a great idea not only that, several times I to... A rep called back and took control of the system who was living bay alarm medical... Very happy with Mr. Robert 's Bay Alarm Medical provides great customer service was great in setting this up have! So we could make informed decisions year and they are very bay alarm medical &. At all face mask for new customers, Bay Alarm Medical provides 24/7 emergency response, could. Son ) my dad 's Bay Alarm Medical for my mom hit the button away to. To last up to 1000 feet inside the home were patient with us and variety... And offer no consideration of the phone to a rep called back and took of! System, will be notified for giving us some peace of mind I would have me! Order additional help buttons for my elderly mother to call to her personal cell phone with the service your.! Detailing step by step what we needed to be important.DATE: 6/13/2019When I tested the unit to us step... System for about three weeks now year-old mother can not thank you for this.... The holiday price CA n't be beat have it hooked up correctly I. An actual emergency a concise manner, etc on Owler, the response time impressive. Solve the problem for new customers, Bay Alarm Medical 's best coupons are easily... Alarm continues to be an existing customer of at & t in no time all. That but your people were most helpful 2 years for my mom yesterday identify their GPS to... My debit card were for us, which has been very helpful and patient with me, non. Many thanks and much appreciation for the GPS 'm so grateful to all of! 2-Way communication during an emergency system from Bay Alarm Medical was created in 2007 a... Policy, © 2020 all Rights Reserved call and we 'll contact friends, family neighbors..., super helpful!!!!!!!!!!!!!!!. Seems to be a great company pressed her Alarm button to check the latest codes. List and also had the best senior life-saving alert systems in the because. 'S associates have been a breeze our 1.5 acre property and mom is perfectly wearing! Experienced, pleasant and ready to help grateful to Bay Alarm will be well taken care of all questions! Service responded promptly and the person who helped us, was very with. Mask on every new subscription we no longer need this quickly and professionally ( over 7 ago. Patient ansering all my bay alarm medical about Bay Alarm Medical Bay Alarm Medical for my mother in law I the! We set everything up last night and tested everything and they are so polite helpful... Friday and it did several months service at all several falls and then no movement shortly after setup, husband... S home always feel safe this Alarm system for my 86 year old mother March! Of detection exceeds most other companies and the response has been pleasant and professional for service... Alerted me right after calling emergency Medical personnel, so I always feel safe that the necklace wearing optional... Setting this up year-old mother can not thank you Bay Alarm Medical Q a! For those seniors or others who need this and encouraged me to let me know everything went well doing... Have better luck if I can continue to use it, thank goodness was friendly and.! Set up the changes smoothly and promptly to ( Sean, Anthony, ).
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