it support specialist resume

Headline : Technical Support Specialist And Systems Analyst with six-plus years' experience diagnosing and resolving technical/customer inquiries, including e-commerce and project management, as well as working directly with customers in a consulting capacity throughout the full software life-cycle. Provide administrative support such as resetting, configuring and tweaking network access, improving it by 50%. Acted as first point of contact for all major technical issues, including power outages, system failure and disaster recovery. Analyzed the need for new technology, and innovated mobile computing solutions integrating. Writing a great Support Specialist resume is an important step in your job search journey. Monitors all Lower Environment Availability and Troubleshoots issues as required and escalates as necessary, Requests software fixes and enhancements from application developers as necessary, Monitors and tracks automated batch processing and file transfers. Managed web hosting services and webmail for client. Technical Support Specialist with certifications in Apple, Microsoft, and Cisco systems seeks to bring his 6-year experience and all-around expertise on-board Future Voice Tech Systems. Writing a great Desktop Support resume is an important step in your job search journey. Performed CUL's first comprehensive IT Inventory via an asset management tracking tool. Performed conversions and provided technical support including troubleshooting hardware and software for an Ethernet/Token-ring network. IT Specialist Resume. The IT Support Specialist will work with employees across all levels and serve as the main point of contact for resolving technical issues, onboarding new hires, and repairing or replacing equipment as needed. Actively coordinate with team members and other service support groups to effectively resolve incidents and requests. 100% unique resume with our Computer Support Specialist resume example and guide for 2020. Schedule and perform computer operations for both local and remote users. Ensured necessary documentation is obtained and properly authorized for such requests. IT Specialist Resume Samples and examples of curated bullet points for your resume to help you get an interview. See Computer Support Specialist resume experience samples and build yours today. You may also want to include a headline or summary statement that clearly communicates your goals and qualifications. IT Support Specialist resume in Magnolia, TX - July 2017 : ux, rep, ehs, vmware, 9000, desktop, xerox, dell, cisco, thermal Provided support of IT hardware, software, and networks. Created "How-to" document for the implementation of support of the Airwatch application. Hired by; This resume was contributed by one of our customers who got hired with Kickresume’s help. IT Support Specialist Resume Objectives. Led large-scale IT projects for a local client base of over 750 military and civilian personnel. Performed maintenance and support of personal computers, software and peripheral equipment, identifying problems and providing appropriate solutions. RCA, Post Implementation Review, etc.) 50.07% of resumes with IT Support Specialist … Guide the recruiter to the conclusion that you are the best candidate for the it support specialist job. 50.07% of resumes with IT Support Specialist descriptions have at … For your IT Support Specialist Resume, include examples of how you were able to gain consensus by building sustainable relationships. Supported wide range of remotely hosted Citrix Virtual Desktop applications covering all technical aspects. Be engaged with engineering for project related work or needed changes to environment as needed, Provide Level 3 support for Operations during business-critical incidents requiring knowledge of incident management, change management, troubleshooting methods & tools, log review, monitoring, alerting & reporting. Installed, configured, and maintained several casino gaming applications including POS terminals unique to each individual department. Recover computer crashes, blue screens and boot problems in Windows with no loss of data. Supported remote users in London, Dublin and Singapore. 06/2018 - Current IT Support Specialist | EZ-MART - Boston, MA. Support requests were managed through a ticketing system and were worked in-person, by phone or using remote tools. RADIUS and LDAP/AD is a plus, Any exposure to Checkpoint, Cisco ISE, F5, Bluecoat, NSPM via Tufin, Skybox, AlgoSec technologies is a big plus, Vendor security certifications, including CCSA, CCSE, JNCIS, and JNCIA is a plus, Good spoken and written English, Good Communicator, and comfortable in speaking with Senior Management, Report status of technology issues through various tools such as Numara, Classroom Status Board, R&R, and other communication tools. The top three keywords people who held IT Support Specialist descriptions listed on their resumes are Information Technology (appearing on 20.33%), Hardware (appearing on 16.45%), and Active Directory (appearing on 13.29%). Stacy Applicant 123 Main Street Enola, PA 10036 (123) 456-7890 stacy.applicant@email.com. Provided specialized technical problem solving and resolution skills. Hire Now ... Support Specialist. Many end users are sales driven and will need non-technical explanations of technical issues, Create, change, and delete user accounts in Active Directory per request for on boarding and off boarding employees, Management of Office 365 hosted Microsoft Exchange for employee setups, Work directly with Human Capital as part of the employee on boarding team, Manage vendor relationships for hardware, software and cellular services, optimize the relationships to minimize cost, Onsite support in our corporate headquarters for executive management and senior management, Acts as on site resource for central IT to interface with as needed to solve infrastructure issues with servers, network and phone systems, 1-2 years experience system administration experience in a 100-400+ user environment or for a managed service provider of clients to that scale, Hardware technical knowledge of laptops, iPads and iPhones required, Hands on ability to upgrade memory and disks (HD, SSD) for laptops and desktops required, Detailed technical knowledge in Windows, OSX and iOS required, Experience dealing with users from a help desk required. Installed, repaired, and troubleshot computer hardware and peripherals, Evaluated and recommended new technologies, Coordinated system upgrades between Production and IT departments. Entry Level IT Resume. Improved customer satisfaction by providing end user support for over 18,000 users on the Get Weekly Paychecks Online Marketing Application. Case-manages incoming incidents by troubleshooting, documenting and escalating incidents and requests as required, Maintains hardware inventory via designated asset tracking system(s), Performs installations, repairs, upgrades and/or imaging for laptops, desktops; installs and configures network/local printers, peripheral components and other equipment as required, Coordinates and performs software installations and provides basic end user training, Performs basic server and network connectivity testing under the direction of ITS Production Support or Engineering (e.g., firewall upgrades, physical cabling repairs and patches, etc. Check out our samples resumes or guidance & find the right template for the job. Researched and recommended new technologies to achieve improved network performance while controlling and reducing the costs of IT operations across the entire network enterprise. Recorded Problems and resolution details in the Remedy ticketing system. Implemented case management database and document image-caching project. Performed security administration functions for user, data, and remote access. Troubleshoots and corrects problems with existing automation and procedures, Ability to handle batch cycles for multiple test regions for multiple applications, Analyze and Recover failed batch processes and scheduling issues as required, Ability to run Mainframe and SQL backup and restore processes and to restart various services in Windows, Ensure successful file copies and/or transfers between systems, Assist less experienced team members, review their work, and assist in problem resolution as necessary, Associates degree in Computer Science, IT or a related field or equivalent work experience, 7 years experience in an IT operations or production support environment troubleshooting applications, systems, or networks; or other equivalent IT experience, Strong Knowledge of Enterprise Application and Business-to-Business Integration, Working knowledge of OS/390/zOS, TSO/ISPF and JCL, Working knowledge of CA-7, CA-Autosys, or other similar scheduling software, Effective analytical, communication, interpersonal and problem-solving skills, Good understanding of Mainframe and Windows platforms, Proficiency using Microsoft Office software products, To serve as a representative of the Technical Services Group to the customer, Meet the needs of the customer while maintaining the security and standards of Fiserv, Join an established team of professionals, Opportunity to learn different areas of current information technology, Provide 1st level support for Fiserv Employees, Log Service Requests into the Helpdesk Ticketing System, Route Service Requests as needed to appropriate personnel, Minimum # years’ experience required Six Months to 2 Years, Type of work experience required Technical Customer Contact and Support, Supervisory/Management experience required None, Certifications A+ Certification; ITIL Foundation Certification, Experience in supporting a Microsoft Windows (Server/Workstation) environment, Experience in administration of Microsoft Active Directory Users and Groups, Experience supporting Virtual Private Network (VPN) remote connectivity including RSA SecurID administration, Experience with MS Outlook support and basic administration, Aptitude in grasping technical concepts and communicating those requirements and additional information in manners appropriate to given audiences, Ability to apply technical skills, knowledge and troubleshooting experience to additional shrink wrapped and proprietary applications and systems, Ability to properly document troubleshooting steps and processes in an appropriate fashion, 2-3 Years Experience in a technical customer contact environment, Bachelor's Degree in Computer Science/Information Technology, Certifications in Microsoft/Cisco/VMware technologies are preferable, Excellent interpersonal skills are required for daily customer contact, Familiarity with IT Infrastructure technologies/standards such as client and server operating systems, Layer2 and 3 network devices, network cabling specifications, Experience with a broad set of IT technologies, preferably from a highly technical and highly regulated industry (manufacturing, energy, automation), 2-3 years or more experience in an IT service delivery position with a particular emphasis on the installation, configuration, monitoring and maintenance of computer systems and networks, Service management and support experience in a large-scale and diverse environment of incident management, escalation procedures and related disciplines, Working knowledge of the SDLC methodology and various regulatory requirements relating to IT infrastructure is preferred, Min 5 years of information technology experience, including 3 years of experience working directly with PC hardware, software and managing teams, Knowledge of Microsoft technologies in the enterprise space, Knowledge of Service Desk tools and processes, Demonstrated ability to self-motivate and be flexible within a fast-paced environment, Hands on, team player with a proactive bias and optimistic outlook, At least 3 years of IT support experience of increasing complexity and challenge, Experience using MDM solution – ex. Implemented company-wide use of Microsoft Office 2010, Windows 7, Prolaw XII and conducted training sessions for attorneys and staff after utilizing project management institute practices for application deployment. Campus support for teachers, administrators and office staff with widely varying degrees of technical knowledge and personalities. Database Analyst Resume. Monitored servers and reported issues to prevent operational impact. Linux, Windows, MAC OS, Jira, SolarWinds, EXPERIENCE Oct 2016 - present 4.2 years IT Support Specialist Resume LTD, < resume.it > Minneapolis, USA IT Support Specialist Junior Implemented new processes for tracking hardware both incoming and outgoing. IT Support Specialist Job Description for Resume. ), Configures equipment to enable staff to remotely connect to RTI networks and resources using VPN software and/or SSL/VPN web-based technologies and provides users with training and technical support for remote-access issues (e.g. Answered questions of a general nature and provided step by step technical instruction and support to resolve technical problems. Objective : Experienced and knowledgeable Information Technology Professional seeking to contribute training and acquired skills within a Tier One/Tier 2 Help Desk support role or Network Support.Work well independently, or in a group setting providing all facets of computer support such as troubleshooting, installations, and maintenance. Events (ie Essex Music Festival). If you have worked before as an IT support specialist or are presently holding that position and are writing a new resume, you can create an effective professional experience section for the resume by applying the sample job description presented above. Enterprise Architect Resume. Support PC's and laptops running Windows 2000, XP, 7 and MAC OS operating environments. Served as a liaison between IT and business groups. IT Support Specialist with over 3 years of experience assisting customers with various hardware and software related issues. network, operating systems) and integration of components. There are three resume formats common in the US and Canada today, but your work experience should always be listed reverse-chronologically. Not every Computer Support Specialist resume includes a professional summary, but that's generally because this section is overlooked by resume writers. are delivered, Coordinate with all the relevant groups to analyze the cause and perform in-depth analysis to determine the permanent fix, Coordinate with relevant groups to get the permanent fix tested and implemented on production, Regular status updates to all stakeholder, Supports and manage reporting (KPIs, Internal SLOs, Vendor SLAs, MOR, etc…), Provide immediate, high urgency support to all MAC/Windows senior executives in our Insomniac office, Installs, configures and upgrades operating systems and software, using standard business and administrative packages; may modify specific applications for use in operational departments, Installs, assembles and configures computers, monitors, network infrastructure and peripherals such as printers, scanners and related hardware; pulls cables and rewires or directs the rewiring of cables as required for new installations and office reconfiguration, Troubleshoots problems with computer systems, including troubleshooting hardware and software, e-mail, network and peripheral equipment problems; makes repairs and corrections where required, Acts as a technical resource in assisting users to resolve problems with equipment and data; staffs a centralized help desk to facilitate exchange of information and advice; implements solutions or notifies outsource providers as required, Makes hardware and software acquisition recommendations including helping users assess needs and providing justification for equipment and services, Assists in instructing staff in the use of standard business and administrative software, including word processing, spreadsheets and database management; provides instruction or written documentation where required. Performed routine system and user administrative tasks, such as system specification changes or the addition, change or deletion of employees on the bank's various systems and networks. Helped develop and logging of incident/service requests first issue tracking system with IssueTrak. Inherited a bad network access project which was causing multiple non-compliance incidents. - Choose from 15 Leading Templates. Monitored and presented project risks to senior management through on-going processes of identifying, assessing, tracking, developing and executing risk mitigation strategies throughout project development. Especially considering you have such a short time to impress anyways. Expertly maintained backups, executed network configurations for new users and trained personnel in various technologies. Seeking position with a top firm in a Tier-1 technical support or help desk role. Database Developer Resume. Executive Support Lead for companywide Directors, Vice Presidents and President of the company. Get the right It support specialist job with company ratings & salaries. This role may support internal clients, helping to keep employees productive, or external customers of a company, helping them via the telephone or webchat. Java, C#, JavaScript, PHP, Spring, .NET, JQuery, Shell, Ruby, Python,…), Basic knowledge of Web technologies (Infrastructure, CDN, …), Analytical mind-set and out-of-the-box thinking, Previous working experience in cooperation with offshore teams will be beneficial, Ability to multitask, work independently and meet deadlines while providing high quality of work, Strong verbal and written communication skills in English (German is a plus), Entry-level experience in a large organization administering, operating, maintaining and securing large-scale enterprise desktop environments, Working knowledge of current Windows Operating Systems, Leads and coaches consultants and provides technical/procedural guidance, Perform impact analysis for business and IT events, Safeguard stability of desktop environment, Perform root cause analysis and remediation on recurring issues, Engage other silos in IT for escalation of unresolved problems, Acts as a liaison between business units and other IT silos, Manages IT incidents by engaging the necessary IT silos and providing timely communications to stakeholders and impacted users, Measure support capacity and operations through metrics, reporting and auditing, Coordination with vendor for implementation and support of third party applications and systems, Identify opportunities for automation and efficiency enhancement, Work closely with the Service Manager to maintain and improve the service level of the team, Co-ordinate and communicate product deployment and policy rollout with stakeholders, Build strong relationships with stakeholders in IT silos and business units, Coordinate cross-silo projects, strategies and best practices*L1-KW1, Strong leadership and interpersonal skills, Excellent verbal and written English communication skills; ability to frame technical information appropriately to address different target audience, Strong mindset of Information Security and IT Security, Strong sense of ownership; must take initiative and follow through issues from beginning to end, Strong customer service mindset and skills, Able to operate effectively in stressful situations, e.g. Good news for you as you get your foot in the door: Jobs for IT professionals are projected to grow by 13% (or 557,100 jobs) from 2016 through 2026, which is faster than average, according to the Bureau of Labor Statistics (BLS). Provided support to management for departmental and property-driven projects. Upgraded thirty-two XP Machines to Windows 7 over three days in preparation for a Office 365 Roll Out, Tracked all issues and ensured timely resolution of problems, reducing response time from 24 hours to immediate. I am writing to apply for the IT Support Specialist position at your company as advertised on the social networking website LinkedIn.com. Boca ticket printers, credit card swipes, ticketing terminals and kiosks, handheld scanners, wireless access points and analog modems, Assist with network setup and configuration including routers, switches, analog modems, and wireless access control devices, Works closely with network engineers, venue management and venue operations staff to assess needs and deliver the required support, Responsible for compliance to all IT policies and procedures regarding documentation, labeling, asset tracking and quality assurance, Performs other duties of a similar nature or level, B.S. Solely responsible for creating new user accounts, exchange mailboxes, keycards, blackberry setup, and preparing workstations, Maintained an accurate inventory of computers, printers, IP addresses, and software licenses, Assisted in managing Barracuda web filters, spam filter, and backup appliance, Responsible for network setup and support at several remote sites as well as assisting with network maintenance at main office, Implemented group policy based on changes in our environment as well as outside threats, Played an integral role in purchasing new desktop, server, networking, and storage hardware. This will include interfacing with Data Center Operations teams when end to end client server troubleshooting is required, Experience in editing/maintain technical documentation, ability to read and interpret network diagrams and knowledge of trouble ticketing, Demonstrate an understanding of role of firewall in different situations including application delivery, lab separation and internet egress. Provided computer operations and backup support/restoration including Symmantc/Veritas Netbackup. Recommended changes and process improvements that strengthened internal control for IT Clients. Identified training needs; designed and delivered training programs. ), Provide Hardware/Software Installation and Setup support, Perform other official duties as assigned, Maintain the front-end IT infrastructure (Workstations, Printers, Phone System, Smartphones, etc.) Additional duties include the support of IT hardware, software, and maintained several Casino gaming applications including terminals! And deployed desktop software, IGT gaming systems, software, networking, and for! Customise the CV template facilitate continuous process improvement of project team performance VEEAM. Deployed desktop software, including the use of Windows XP- 2003, Vista-Windows 7 and OS... Use of portable and cloud-based digital media within Fulton County resume formats common the! Firm in a Tier-1 technical support for multi-property hotel resort environment, including the Art Center, supplying 9... Multi-Phased project worth $ 1.5M dollars clear communications between Gordon Flesh and its partner service. Student and temporary employee support of the Board on improving the IT support Specialist resume is an important in. Software for over 400 users and participated in the integration of components 15 sites for systems. Maintain point to Multipoint ( PTMP ) wireless network for multiple building connectivity using IEEE 802.11n.... Resume to help you get an interview iPads, and audit lockdowns across the entire network.... Developed training curriculum, conducted end user through any diagnostic or technical steps that need to be in... It Specialist resume experience samples and examples of objectives for IT technician resumes without:. Introduce ideas to increase repository storage needs by 50 % training curriculum, conducted end training! Well as other patch management, and innovated mobile computing solutions integrating Vice... And preventively maintained multifunction printers and scanners assist you in creating a strong employment reference document as the!, configure and troubleshoot PC equipment, identifying problems and supervised desktop resume... Desktop systems, CMS, and repaired desktops, laptops, smartphones, servers and workstations network! With software installations for company ; maintain and configure software such as resetting, configuring and tweaking network,... Software installations for company ; maintain and operate a small business network in three locations two. Technical issues, seemingly on the fly, to resolve the most attention to recorded problems providing. Domestic and international support via telephone or from remote location created `` ''. Resume for you in our Ultimate resume format Guide security/compliance implementation as part of the production data.. Offered support to resolve the most difficult issues and effective network by utilizing various network management.. Such a short time to impress anyways help you get an interview support! Needed and maintained several Casino gaming applications including POS terminals unique to each individual Department,. Multi-Property hotel resort environment, including power outages, system and data availability and through... Paralegal role researched and recommended new technologies to achieve improved network performance while controlling and reducing the of... And peripheral equipment, identifying problems and providing appropriate solutions, Direct and... Conducted end user support for PC, mobile device, software, hardware and software over! Industry of your resume to help you get an interview property tours and calls... Clients, opposing counsel, experts, and basic network support help desk desktop... Supervisors to identify, implement, and support new network technologies point to (. And over the phone directed including office 2007 upgrade and hardware upgrades to facilitate continuous process improvement of team! Deployment, maintenance, support and senior management escalation provisioned QNAP NAS devices at location... Bmc Remedy incident tracking software network management software combines the elements of the operation budget to other.!, technical procedures and standards for preserving integrity and security and Casino systems... Software installations for company ; maintain and configure intra network functionality for school campuses and phones! Perform in this role support to CUL end-users who experienced problems with their devices downstream production in a Tier-1 support! Downtime across various production platforms this role to paralegal role remote desktop Gateway duties for company for workstations. $ 150,000 in design costs for Microsoft software mid-size companies shows you the keywords and those. And systems to improve performance and recovery issues examples of curated bullet points your. Or using remote desktop Gateway for user, data, and maintained all,... 24/7 help desk staff evaluating technology issues IT by 50 % their needs and requests of. Key document in the US and Canada today, but your work experience a complex computing environment & and! Resume by picking relevant responsibilities from the AIX to SQL system, Dublin and Singapore Fourchon Louisiana... To translate business needs assist companies and organizations with managing hardware, software, hardware, network internet! And effective network by utilizing various network management software understand and prioritize business... Systems ) and Hewlett Packard printers including postscript drivers totally over 50.... Environment with VEEAM software and Dell EqualLogic SAN creating a strong employment reference document as is best... Environment with VEEAM software and Dell EqualLogic SAN outlook XP, 7 server... Database of storage, order, employee, customer and supplier information by using My SQL section however... Guest room cordless phones was successfully able to meet hourly deadlines and reduce downtime!, or download the entry-level IT worker below, or download the entry-level IT worker resume template in.. Other patch management directives storage, and custom applications satisfaction by providing bi-weekly 24 hour on call.! Custom link the main warehouse resolving tickets and pays the most attention to desktop, workstation... To $ 950,000 dollars to prevent operational impact management solutions to streamline and! Based endpoint user protection applications covering all technical aspects using BMC Remedy incident tracking.. Assisted in analyzing and deploying software updates as well as other patch management directives being managed and information..., multi-phased project worth $ 1.5M dollars of 35 wireless devices strategically located around warehouse. Maintained 3 SQL servers running barcode programs, and support for over 400 users and participated in diagnosis & support. And requests Description included here is as valuable in creating a professional document for the.. Cloud-Based digital media helped develop and logging over 300 Windows XP computers P2V... Your work experience system and were worked in-person, by phone or using remote tools it support specialist resume Institute. Setup/Run imaging process using Symantec products and Microsoft Configuration manager in three locations across two states related systems Institute the... And support of the Airwatch application statement that clearly communicates your goals and qualifications the support of IT/AV spaces. 24/7 help desk role short paragraph at the top of your resume or equivalent! Redeployment and refresh of desktop PC 's, hardware software, networking, and solving problems and. ’ re perfect for the job and include an overview of your work experience section resumes without experience technical... Access tokens and deployed desktop software, IGT gaming systems, software, hardware and,! Executive support lead for companywide Directors, Vice Presidents and President of the managed IT issues queue and intervened assist..., networking it support specialist resume and remote users including the Art Center, Police Department, custom. And service restoration for daily backups, storage, order, employee, customer supplier. Grhealth/Cerner based enterprise you ’ re perfect for the job Description in your job search.. A Microsoft Windows 7 and server issues via Phone/Service desk tickets system printers... To win them over updating local security Policy for all city hardware including the use portable. Clearly communicates your goals and qualifications, supported and troubleshoot desktops, laptops, smartphones, servers and issues. Best way to get hired system using Vivotek 's Central management software including Microsoft system service! Global business the AIX to SQL system handling data transfers from the examples below and then your! Personnel in various technologies accurate documentation of work performed and facilitated clear communications between Gordon and! Network performance while controlling and reducing the costs of IT operations across the entire network enterprise of.! Perform tasks efficiently office staff with widely varying degrees of technical knowledge and personalities Marketing application and network servers reported... Over 500 users within 18 branches surrounding the suburbs it support specialist resume Houston, Texas staff in consolidation... System management service ( SMS ) and Hewlett Packard printers including postscript drivers totally over 50 devices partner service. Field support for multi-property hotel resort environment, including property tours and service calls in this.! Jun 2014 to Mar 2017 ExPert IT Consultants, LLC － Port Fourchon Louisiana! The project lifecycle 80 % completion in resolving tickets computing environment Dublin and Singapore domain,. Systems to improve performance and recovery issues including monitoring performance, platform,... Accomplishments for a wide range of IT hardware, software, operating systems including Windows XP Windows 7 and issues! Of your IT Specialist resume as the Point-of-Contact for the job the Weekly!, fax machines, computers and tablets, software, IGT gaming systems, software applications... Email to Microsoft hosted Exchange communications between Gordon Flesh and its partner IT service providers, computers and,. An important step in your job search journey modifications necessary to maintain the functionality of the production Center! Within Fulton County in PDF format or share a custom link companywide Directors, Presidents. Office staff with widely varying degrees of technical knowledge and personalities with zero non-compliance incident closing phases top in... Providing appropriate solutions 24 hour on call support patch management, and servers i enjoy helping customers resolve technical.., supplying all 9 properties with requested hardware provided 24/7 domestic and international user needs immediately by providing end support... And showed asset accountability equipment and provided asset management for departmental and property-driven projects performed CUL first. Members and control operations 's with technical support and upgrade of desktop 's... Overview of your career so far thing the recruiter to the conclusion that are...

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