Use an online form. ok. This bulletin reports on the outcome of Ofcom’s consideration on each complaint received about the BBC’s online material. It does not include social media, Bitesize, BBC material on third-party websites and World Service content. Please note there is no internal review or appeal process for final Adjudications. In exceptional circumstances Ofcom can also launch fairness and privacy investigations in the absence of a complaint from a viewer or listener. More than 3,000 complaints about comedian Nabil Abdulrashid's routines on Britain's Got Talent have been rejected by media watchdog Ofcom. Information for the TV, radio and on-demand industry, complaints handling procedures (PDF, 171.9 KB), Complain about TV, radio, on demand services or video-sharing platforms, Something I have seen on a video-sharing platform, How Ofcom deals with BBC TV, radio and on demand complaints. Where we think a complaint raises a significant issue which should be considered further, we can provide an opinion on whether the BBC has observed its editorial guidelines in the online material. A breach of Ofcom’s Broadcasting Code is recorded on a … complaints procedure within the BBC but are still not satisfied with the response, they may be able to appeal to our regulator, Ofcom. If you accept this offer we will consider that the complaint has been resolved and the case will be closed. .css-14iz86j-BoldText{font-weight:bold;}More than 200 people have complained to the UK's media watchdog Ofcom about Channel 4's alternative Christmas message, which featured a deepfake of the Queen. After more than 12 weeks deliberation, Ofcom have this week announced that they will not be investigating the BBC’s controversial Panorama edition on antisemitism in the Labour Party. VideoThe big tech questions for 2021, playWhen Greta Thunberg met Margaret Atwood... on Zoom. Ofcom can also launch investigations in the absence of a complaint from a viewer or listener if we consider there is a potentially serious issue. You can fill out online complaint forms about certain aspects of phone, … "It is very clear in the four-minute film that it is a parody of the Christmas Day address and viewers were left in no doubt that it was not real," a Channel 4 spokeswoman said. Ofcom confirmed it had received 214 complaints about the episode and was now consulting the Broadcasting Code to decide whether a formal investigation is required. More than 300 complaints that rapper Dave's performance at the Brit Awards was racist against white people have been rejected by the UK media … Deepfakes use technology to create what can be convincing digital copies of real people, which can be used to spread misinformation. Ofcom's jurisdiction does not cover television and radio channels which are broadcast in the UK but licensed abroad. We assess each complaint about the BBC carefully to see if our rules may have … But if you are not satisfied with how your complaint has been resolved by the BBC, you can seek an independent opinion on it from Ofcom. Strictly Come Dancing: Shirley and Craig's Perfect 10 [DVD] BBC … Who's buying Dua Lipa, Lady Gaga and 5SOS on tape? An investigation is a formal process which can take some time, depending on the complexity of the issues involved. How do I make a complaint about something else to do with the BBC? Ofcom has published procedures for how it will handle complaints about BBC online material (PDF, 171.9 KB). Where relevant, it provides Ofcom’s opinion on whether the BBC observed the relevant standards for its online material. Please visit the BBC complaints page to make a complaint to the BBC. An investigation is a formal process which can take some time depending on the complexity of the issues involved. Ofcom deals with most content on television, radio and video-on-demand services, including the BBC. Online material means content on the BBC website and apps. BBC Complaints – Online complaints | Ofcom Fields marked with * are required This is a secure form using SSL. consider whether we can take the complaint forward for investigation) based on the factors set out in the Procedures for making a fairness and privacy complaint. The BBC has been hit by close to 300 complaints after a reporter used a racial slur. BBC complaints - other issues | Ofcom Fields marked with * are required. Please note the complaint is your sole chance to set out your case to Ofcom. Possible sanctions include the imposition of a fine. Therefore, please provide us with full details of how you believe the programme was unfair to you and/or how it infringed your privacy. If we decide that we cannot entertain your complaint, the case will be closed. You should be aware that during the course of an investigation we will need to contact you and may need to ask you for additional information. This includes written text, images, video and audio content. If we decide to investigate, we’ll include the case in a list of our new investigations, published in the Broadcast and On Demand Bulletin. All the latest news about Ofcom from the BBC. If you have not been to the BBC, but believe that Ofcom should consider your complaint despite this, you will be asked to provide your reasons for this on the next page. Some viewers expressed their distaste on social media, with some labelling the video as being "disgusting". See our Broadcast and On Demand Bulletins archive for examples of previous fairness and privacy Adjudications. While the message did not carry a warning that it had been faked, its ending revealed the conceit: an actress was shown seated in front of a greenscreen, having her face mapped to create the digital replica. What happens when you make a complaint about something you've seen or heard on a BBC TV or radio channel, or the BBC iPlayer? If you do not provide that information by the requested deadline, we may take this to mean that you no longer wish to pursue your complaint and will therefore close it. Homepage. Ofcom deals with most content on television, radio and video-on-demand services, including the BBC. If you want to submit this kind of complaint to Ofcom please do so within 20 working days from when the programme was broadcast or last made available on BBC iPlayer. However, please refer to our detailed procedures for full information. For any other complaints (including complaints about the BBC’s online material), you must first complete the BBC’s own complaints procedure. A copy of the Preliminary View will be sent to you and the BBC and you will each have an opportunity to comment on it before we make a final decision (the Adjudication) which is published on our website. Other than in exceptional circumstances, you must first complete the BBC’s complaints process. Dame Melanie Daws, chief executive of Ofcom said the complaint … Ofcom deals with most content on television, radio and video-on-demand services, including the BBC. Video, When online meetings didnât go as planned, When Greta Thunberg met Margaret Atwood... on Zoom. Making âcheap jokesâ about the Royal Family was in âpoor tasteâ, Penny Junor, a royal biographer and commentator, told the BBC. VideoWhen Greta Thunberg met Margaret Atwood... on Zoom. Harry and Meghan drop royal duties and HRH titles, playPrince Andrew speaks about links to Jeffrey Epstein, 'Extreme concern' as UK virus cases surge. What happens as a result of an investigation? More than 24,000 complaints had been made to Ofcom in the wake of the performance, which saw dance act Diversity memorialise George Floyd and celebrate the Black Lives Matter movement. 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